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# Customise your User Notification emails

|| **This article applies to ADMINISTRATORS.**
#  How to set up and customise your user notification emails
 
You can customise the alert emails that get sent to your users for things like _Incomplete Courses_, _Courses Expiring Soon_ and _Checks and Licenses alerts_.

To do so you must be a __global admin__ with unrestricted access (i.e. if you are limited to only one location or team, then you cannot customise these emails).

### How to customise your email alerts

1. Head to **Settings** 

![](https://storage.crisp.chat/users/helpdesk/website/f587b67979f09800/settings_1obvho2.jpg)

2. You should then select the **Learner Reminders** tab

![](https://storage.crisp.chat/users/helpdesk/website/f587b67979f09800/learner-reminders_1i0jfa9.jpg)

3. Edit and customise the options and content of the email if needed

![](https://storage.crisp.chat/users/helpdesk/website/f587b67979f09800/f_leamj6.jpg)

**${color}[#ff0000](Note):** The first line of the email cannot be edited. You can edit everything in the white text box.

||| **DO NOT** enter details about specific courses or timings, deadlines etc.  These emails are sent to **ALL** your users and details of the course or requirement are automatically appended.  Adding dates or specific course details may cause your learners confusion.

* Change the frequency of email alerts by clicking the **drop-down option** beside the email frequency option at the top of the window

![](https://storage.crisp.chat/users/helpdesk/website/f587b67979f09800/g_18rou87.jpg)

* You can also choose to make emails active or inactive by ticking or unticking the box next to them.

![](https://storage.crisp.chat/users/helpdesk/website/f587b67979f09800/h_wkqxyg.jpg)

* Underneath the text box, you'll see what will be sent with the email - i.e. a course reminder with a Start box.

![](https://storage.crisp.chat/users/helpdesk/website/f587b67979f09800/image_k1hpig.png)

* You can opt to immediately send the notification email to all relevant users if you like or by clicking the **send now** button at the top right of the window

![](https://storage.crisp.chat/users/helpdesk/website/f587b67979f09800/i_cn24pq.jpg)

OR simply click the **Save** button at the bottom of the window to keep the changes you have made. 

![](https://storage.crisp.chat/users/helpdesk/website/f587b67979f09800/image_1ux949d.png)

###### Your feedback

This is an improved feature we have added and we are always keen to hear your feedback.  What do you like or not like about it, what features would you like to be added?

_Let us know by dropping us a message in the chatbox at the bottom right of the website, or by sending an email at [support@qintil.com](mailto:support@qintil.com)