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# How to reset a course for a Learner

|| **This article applies to ADMINISTRATORS. **

You can reset a course of the learner has failed and exhausted their attempts. To learn how to, please follow the instructions below: 

1. Click your **Courses tab** and locate the Learner in the list. Click on the User’s name to open his/her individual profile.

![](https://storage.crisp.chat/users/helpdesk/website/f587b67979f09800/learners-tab_56gbh8.png)

2. Find the course by clicking the tab depending on which category the course belongs to namely the **'Mandatory, Recommended, and Refresher courses'** from the list. Then click the three dots, and click on the **'reset'** button to reset the course for the Learner.

![](https://storage.crisp.chat/users/helpdesk/website/f587b67979f09800/mandatory-courses-tab_1tvgo0y.png)

![](https://storage.crisp.chat/users/helpdesk/website/f587b67979f09800/reset-course_a60glj.png)

3. After clicking on the **'reset'** button, the course will be listed as **'Not Started'** and the User will need to complete the lessons and quizzes again.

![](https://storage.crisp.chat/users/helpdesk/website/f587b67979f09800/not-started_17t68e9.png)

_If you will encounter any issue, please send us a message in the chatbox at the bottom right of the website._