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# Mark a user as Agency, Bank Staff or Volunteer

|| **This article applies to ADMINISTRATORS.**
### Learn how to mark a user as agency, bank staff or volunteer

To help you identify which of your learners are temporary staff, you can now mark them as Agency, Bank staff or Volunteer. 

We interpret them as:

* _ **Agency staff ** _ = temporary workers employed __by a third party__
* _ **Bank staff** _ = temporary workers employed __by your organisation__

${color}[#ff0000](**Note: **)This is for descriptive purposes only.

1. To mark a user as *Agency*, *Bank staff* or *Volunteer* go to Users tab, and find the user. 

![](https://storage.crisp.chat/users/helpdesk/website/f587b67979f09800/image_1xm9c2j.png)

2. In their user card, click the **Pencil: 🖉** icon to expand their personal details section. Tick the box that identifies them as **Agency**, **Bank staff** or **Volunteer**.

![](https://storage.crisp.chat/users/helpdesk/website/f587b67979f09800/image_120ntof.png)

3. Do not forget to click **save**.

| You can now filter users in reports using this identification, and create saved reports for just these workers.

_If you have further questions regarding the article, please do not hesitate to send us a message in the chatbox located at the bottom right of the website._