What do do if a course gets stuck or doesn't load

QUICK TIP: Use Chrome, Firefox or Safari if your course won't resume because our courses do not work well on other browsers.

Sometimes a course might not load when you click on Start or Resume.

Usually this problem is caused by your web browser.  For example, we know that Internet Explorer isn't
the most modern browser - you may experience problems if you use Internet Explorer or another older
browser.

How you can fix this

Most of these problems are resolved simply by using a modern internet browser such as Google Chrome or Safari.

If you want to download Chrome or Firefox click the link below:

Download Google Chrome
Download Firefox

If you are using an Apple computer, you'll have Safari as your default web browser.

Qintil has been tested and works very well on these browsers.  

Switch to Incognito mode

If you still find yourself stuck in a course and cannot resume upon switching browsers, we suggest you use incognito mode.

How to switch to Incognito mode on Chrome or Firefox

Click the button on the top right of your browser and choose 'New Incognito window'



Once the incognito window appears, log in to Qintil again and try doing your courses again



How to switch on Incognito mode on Safari

On the top window, click 'File' and choose "New Incognito Window'



You can also do a keyboard shortcut, Ctrl + Shift + N

If you still encounter problems, please send us a message and we'll help you.
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