What to do if you're having problems loading a course

QUICK TIP: Use or switch to Chrome, Firefox or Safari because our courses work well on these browsers.
If you're having problems loading a course, try the following steps to try to fix the problem.

Check your web browser

First, make sure that you're using the most modern and up to date web browser.  We recommend using
Google Chrome, Firefox or Safari. We know that Internet Explorer doesn't always work well

If you are not using the recommended browsers, below are the links to download them:

Download Google Chrome
Download Firefox

Course won't open or the screen is blank

If the course just will not open, or the screen stays blank, check the following first:

You're connected to a stable internet connection with good speed
You have pop-up blockers disabled on your web browser
You're using a modern web browser like Google Chrome, Mozilla Firefox or Safari

Clear your browser's cache

If you've checked all of the above and still have a problem, try clearing the cache on your computer.

There is a guide on how to do this for every web browser here:

How to clear cache

Use a laptop or computer

Sometimes, the courses do not load well on phones only. It might work well on iPad or tablets but issues may still occur. We recommend taking the course on laptops or personal computer, if available, in order to minimize the issues in course load.

If a course won't load and you are using a phone, you can clear your history or data or downloading Chrome or Firefox.

If you're still experiencing problems

We're really sorry that you're still having problems!  Please click the chat icon on the bottom of this page
to speak to someone.

Please note that we do not develop or maintain the courses on Qintil, and sometimes we may have to
refer you to the course provider.

Thank you for your patience.
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