Question 1

My course won't load

Accepted Answer

What to do if you're having problems loading a course

| QUICK TIP: Use or switch to Chrome, Firefox or Safari because our courses work well on these browsers.

If you're having problems loading a course, try the following steps to try to fix the problem.

I. Course won't open or the screen is blank

If the course just will not open, or the screen stays blank, check the following first:

You're connected to a stable internet connection with good speed
You have pop-up blockers disabled in your web browser. Follow the instructions on how to disable pop-up blockers:

Open your browser.
At the top right, click 'More' and then 'Settings'.

At the bottom, click 'Advanced', locate 'Privacy and security', and click 'Site settings'.

Click 'Pop-ups and redirects'. At the top, turn the setting to 'Allowed or Blocked'.

Ensure that you are using a modern web browser like Chrome, Firefox or Safari

II. Use Chrome, Firefox or Safari

If your course is not loading, please switch to the most modern and up to date web browser. We recommend using Chrome, Firefox or Safari. We know that Internet Explorer doesn't always work well :-(

If you are not using the recommended browsers, below are the instructions on how to download Chrome and Firefox:

How to download Ch

Question 2

How do I recover my password?

Accepted Answer

How to reset or recover your password quickly

If you have forgotten or lost your password – just click on the ** ${color}[#0000ff](“Forgot your password?”) ** link on the login page and it will take you to a new window where you can request a password reset.

Once the new window has loaded, enter your Qintil ID and click the button ** ${color}[#0000ff]('Email Link'). **

Check the inbox of the email address (Qintil ID) associated with your Qintil account to access the recovery link. If not found in the inbox, check your spam and junk folders for the recovery link. The email link looks like this:

Once you have received the email, click the link – it will take you to a new window where you can enter your new password.

If you are unable to receive or locate the recovery link, please do not hesitate to send us a message in the chatbox located at the bottom right of the screen and we will happily assist you.

||| ${color}[#ff0000]( Don’t forget to click “Email link” after typing in your email address and remember to check your spam or junk folders for the recovery link.)

Question 3

Terms of use - Qintil Learning Manager

Accepted Answer

View the terms of use for Qintil products and services

By creating an account and accessing Qintil Learning Manager (https://lms.qintil.com), you accept that this Agreement is made and entered into by and between Qintil Technology Ltd and you (You or The Customer) as follows. Definitions set forth in Section 11 will apply.

If you are a Learning Partner or Course Seller additional terms apply: Additional Terms for Learning Partners and Additional Terms for Course Sellers

Use of the Service

a. Conditioned on The Customer’s payment of the fees due under this Agreement and The Customer’s compliance with the Agreement’s terms and conditions Qintil grants The Customer a limited, non- exclusive, non-transferable subscription license to access and use the Service for the Initial Term and any Renewal Terms(s) (as defined below).

b. Any person or organisation accessing or using Qintil by way of being an Account Holder is hereinafter known as "the Customer", "you" and that they are authorised to act in this way for the organisation they represent.

c. Any person accessing an Account or making payment on behalf of an organisation is confirmed by the organisation they are acting on behalf as authorised to do so for and on behalf of that organisation to the extent that the organisation is liable for any breach of these Terms and Conditions

d. Any p

Question 4

How to request for a Course Exemption

Accepted Answer

Request for a Course Exemption

If you have a been asked to complete a course by your employer in Qintil and you have completed and passed a similar course in the last 12 months, you can ask for a Course Exemption.

||| **You must have a certificate or other evidence of completion to upload. **

Follow the simple steps below to find out how to request for a course exemption:

Go to 'My Tasks'

Locate and click the course you are asked to complete but have recently passed

| If you click the question mark beside 'Request Exemption', you will see its function and description

Click 'Request Exemption' and fill out all the information needed.

Course exemption process

It will then be marked as 'Excemption Requested'.

| Click 🛈 to view further information.

Wait for the course to be marked as completed.

Watch the video below to find out how to request a course exemption.

${vimeo}How to request a course exemption video tutorial

Question 5

Your Privacy

Accepted Answer

How we look after your privacy and how you can manage your

privacy settings

Introduction

Qintil takes your privacy very seriously. This privacy policy has been prepared in line with the EU’s General Data Protection Regulation (GDPR) which takes effect on 25 May 2018.

The GDPR promotes fairness and transparency for all individuals in respect of their personal data. This privacy policy applies to all data we process, and by using Qintil you consent to our collection and use of such data.

If you would like to get in touch about anything in this policy or about your personal data then please contact our Data Protection Officer at support@qintil.com

1. Data we collect

As a data controller we collect a variety of data in order to deliver our services. We'll tell you:

what data we have collected from you;
the basis on which we are holding it (e.g. because you gave us consent);
what we will do with it;
how long we will hold it for;
where it is stored;
who it might be shared with;
your rights in relation to the data, and
information on how you can access and manage this data.

We have provided further detail below about the specific types of da

Question 6

How to print a certificate of completion

Accepted Answer

Print out your certificates in Qintil

The system allows you to print a certificate of completion of all the courses you have completed.

Click on "My Achievements" in the top menu.

Locate your course and click on the certificate icon to the right of the screen.

This will open the certificate in pdf format. You can print it or save it! Your certificate should look like this:

|| IMPORTANT NOTES:

If the certificate icon is not visible, then your organisation has not allowed you to print your certificates. Please contact your manager.
The certificate will open in a new browser. If nothing happens, please disable your pop-up blocker.

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