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• My course won't load

  What to do if you're having problems loading a course If you're having problems loading a course, try the following steps to try to fix the problem. I. Course won't open or the screen is blank If the course just will not open, or the screen stays blank, check the following first: You're connected to a stable internet connection with good speed You have pop-up blockerVery popular

• How to print a certificate of completion

  Print out your certificates in Qintil The system allows you to print a certificate of completion of all the courses you have completed. Click on "My Achievements" in the top menu. Locate your course and click on the certificate icon to the right of the screen. This will open the certificate in pdVery popular

• Taking a course

  How to start, pause and finish a course in Qintil When you login to your Qintil account, you'll see on your dashboard a list of courses that have been made available to you by your employers, or that you have added privately. The courses that have been assigned to you by employers have different priorities and availability. The courses are either, **MandatoVery popular

• Request a Course Exemption if you've already passed a similar course recently

  Ask your employer to accept a certificate from another course, so you don't have to repeat it If you have a been asked to complete a course by your employer in Qintil and you have completed and passed a similar course in the last 12 months, you can ask for a Course Exemption. You must have a certificate or other evidence to upload. Watch the video below to find out how to request a course exemption.Very popular

• How to get more attempts at a quiz?

  Find out how to get more attempts at a quiz if you failed. The system limits you to 2 attempts per quiz This means that should you fail a quiz twice and you will not be allowed to try again.  The only way to resolve the issue is to speak to your manager and discuss the situation. Qintil cannot do this for you. It is their discretion and responsibility to allow you another attempt. If you have failed the course but havPopular

• My course does not load when I click on start or resume

  What to do if your course gets stuck or doesn't load Sometimes a course might not load when you click on Start or Resume. Usually, this problem is caused by your web browser.  For example, we know that Internet Explorer isn't the most modern browser - you may experience problems if you use Internet Explorer or another older browser. Download Chrome, Firefox oSome readers

• Adding and managing your Checks, Licenses and Right to Work documents

  Add and manage all of your checks, right to work, licenses and professional registrations in Qintil As well as your learning and qualifications achievements, you can also store and share your professional registrations and right to work documents in Qintil. All your required checks and licenses will appear in your 'Overview' page.   Below is the instruction on how to: Go to 'Overview' ![](https://storage.crisp.chat/users/helpdesk/website/f587b67979f09800/image_1albpjSome readers

• Adding and managing your achievements

  How to use Qintil to store and manage all of your courses and achievements You can store all of your course results, certificates, qualifications and CPD activities in Qintil.  It means that you can store all of your professional skills records digitally in one place where you can easily find them and share them with employers or professional bodies. Adding achievements Results from courses that you completed inside Qintil are automatically recorded in the 'My Achievements' sectioSome readers

• Sharing your achievements

  Learn how to share your course results, certificates and achievements with employers or someone else You should maintain your Qintil Achievements folder so that it contains all of your course results, certificates, experiences and qualifications.  Certificates and results for courses completed in Qintil are automatically added, but you can add more too! With your folder up to date, you can securely share it with current and prospective employers, education institutions or anyone else you tSome readers

• How to view and read Docs

  Learn about Documents your admin has assigned to you or required you to read Aside from learning, skill-enhancing, storage of your achievements and checks, you can now read and download documents uploaded in Qintil by your organisation. Your administrator will set it as ‘required’ or ‘available’. Reading required and non-mandatory documents Required documents To view your required documents, go to the ‘Overview’ tab. ![](https://storage.crisp.chat/Few readers

• Your compliance status in Qintil

  Understanding the compliance features If your employer uses Qintil to set your learning activity, they may require you to do some 'required' or 'mandatory' courses to become compliant . This means that these courses are mandatory or required for your job role and location. Until you complete thesFew readers

• What to do if there is an error in a course

  How to report errors or a course not working properly Qintil is not responsible for the content of courses - we work with course providers who write and maintain the content. We only work with the best course providers though, so if something isn't quite right, we need to know. If you notice an error in a course, or if something isn't working as it should, please kindly let us know and we will advise the course provider right away. Alternatively, please click the chat icon at the bottomFew readers