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• My course won't load

  What to do if you're having problems loading a course If you're having problems loading a course, try the following steps to try to fix the problem. I. Course won't open or the screen is blank If the course just will not open, or the screen stays blank, check the following first: You're connected to a stable internet connection with good speed You have pop-upVery popular

• How to request for a Course Exemption

  Request for a Course Exemption If you have a been asked to complete a course by your employer in Qintil and you have completed and passed a similar course in the last 12 months, you can ask for a Course Exemption. Follow the simple steps below to find out how to request for a course exemption: Go to 'My Tasks' ![](https://storage.crisp.chat/users/helpdesk/website/f587b67979f09800/request-exemptioVery popular

• Taking a course

  How to start, pause and finish a course in Qintil View and understand courses When you login to your Qintil account, you'll see on your dashboard a list of courses that have been made available to you by your employers, or that you have added privately. Click My Tasks to view your coursesPopular

• How to get more attempts at a quiz

  Find out how to get more attempts at a quiz if you failed. The system limits you to 2 attempts per quiz. However, your employer may change this setup and assign a different number of attempts per course. This means that should you exceed the number of attempts assigned by your employer, you will not be allowed to try again.  The only way to resolve the issue is to get in touch with your manager or training coordinator and discuss the situation. Qintil cannot do this for you. IPopular

• Adding and managing your Checks, Licenses and Right to Work documents

  Add and manage all of your checks, right to work, licenses and professional registrations in Qintil As well as your learning and qualifications achievements, you can also store and share your professional registrations and right to work documents in Qintil. All your required checks and licenses will appear in your _ ** 'Overview'** _ page.   Below is the instruction on how to: Go to 'Overview' ![](https://storage.crisp.chat/users/helpdesk/website/f587b67979f09800/as-a-learnerSome readers

• Adding, managing, and sharing your achievements / Print out certificates

  How to use Qintil to store and manage all of your courses and achievements You can store all of your course results, certificates, qualifications and CPD activities in Qintil.  It means that you can store all of your professional skills records digitally in one place where you can easily find them and share them with employers or professional bodies. Results from courses that you completed inside Qintil are automatically recorded in the 'My Achievements' section.Some readers

• How to view and read Docs

  Learn about Documents your admin has assigned to you or required you to read Aside from learning, skill-enhancing, storage of your achievements and checks, you can now read and download documents uploaded in Qintil by your organisation. Your administrator will set it as ‘required’ or ‘available’. Reading required and non-mandatory documents _ **Required documents ** _ To view your required documents, go to the ‘Overview’ tab. ![](https://storage.crisp.chat/Some readers

• My course does not load when I click on start or resume

  What to do if your course gets stuck or doesn't load Sometimes a course might not load when you click on Start or Resume. Usually, this problem is caused by your web browser.  For example, we know that Internet Explorer isn't the most modern browser - you may experience problems if you use Internet Explorer or another older browser. Download Chrome, Firefox oSome readers

• What to do if there is an error in a course

  How to report errors or a course not working properly Qintil is not responsible for the content of courses - we work with course providers who write and maintain the content. We only work with the best course providers though, so if something isn't quite right, we need to know. If you notice an error in a course, or if something isn't working as it should, please kindly let us know and we will advise the course provider right away. Alternatively, please click the chat icon at the bottomSome readers

• Your compliance status in Qintil

  Understanding the compliance features If your employer uses Qintil to set your learning activity, they may require you to do some 'required' or 'mandatory' courses to become _ compliant _. This means that these courses are mandatory or required for your job role and location. Until you complete thesFew readers