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• My course won't load

  What to do if you're having problems loading a course If you're having problems loading a course, try the following steps to try to fix the problem. Check your web browser First, make sure that you're using the most modern and up to date web browser.  We recommend using Google Chrome, Firefox or Safari. We know that Internet Explorer doesn't always work well :-( If you are not usVery popular

• How to print a certificate of completion

  Print out your certificates in Qintil The system allows you to print a certificate of completion of all the courses you have completed. Click on "My Achievements" in the top menu. Locate your course and click on the certificate icon to the right of the screen. ![](https://storage.crisp.chat/users/helpdesk/website/effc1a39-1ea0-46cb-b25c-d4624b087821/63759f94-988b-42ea-9de4-c5fe576a5c3b.Very popular

• Taking a course

  How to start, pause and finish a course in Qintil When you login to your Qintil account, you'll see on your dashboard a list of courses that have been made available to you by your employers, or that you have added privately. The courses that have been assigned to you by employers have different priorities and availability. The courses are either, **MandatoVery popular

• Request a Course Exemption if you've already passed a similar course recently

  Ask your employer to accept a certificate from another course, so you don't have to repeat it If you have a been asked to complete a course by your employer in Qintil and you have completed and passed a similar course in the last 12 months, you can ask for a Course Exemption. You must have a certificate or other evidence to upload. Watch the video below to find out how to request a course exemption.Very popular

• How to get more attempts at a quiz?

  Find out how to get more attempts at a quiz if you failed. The system limits you to 2 attempts per quiz This means that should you fail a quiz twice, you will not be allowed to try again.  The only way to resolve the issue is to speak to your manager and discuss the situation. Qintil cannot do this for you! It is their discretion and responsibility to allow you another attempt. ${color}#ff2600(!!! Don’t forget that exiting the quiz before the end of it would also count as aPopular

• My course does not load when I click on start or resume

  What do do if a course gets stuck or doesn't load Sometimes a course might not load when you click on Start or Resume. Usually this problem is caused by your web browser.  For example, we know that Internet Explorer isn't the most modern browser - you may experience problems if you use Internet Explorer or another older browser. How you can fix this Most ofSome readers

• Sharing your achievements

  Learn how to share your course results, certificates and achievements with employers or someone else You should maintain your Qintil Achievements folder so that it contains all of your course results, certificates, experiences and qualifications.  Certificates and results for courses completed in Qintil are automatically added, but you can add more too! With your folder up to date, you can securely share it with current and prospective employers, education institutions or anyone else youSome readers

• Adding and managing your Licenses and Right to Work documents

  Add, manage and share all of your right to work and professional registrations in Qintil As well as your learning and qualifications achievements, you can also store and share your professional registrations and right to work documents in Qintil. Go to My Achievements Select the Checks and Licenses tab. You can view aSome readers

• Adding and managing your achievements

  How to use Qintil to store and manage all of your courses and achievements You can store all of your course results, certificates, qualifications and CPD activities in Qintil.  It means that you can store all of your professional skills records digitally in one place where you can easily find them and share them with employers or professional bodies. Adding achievements Results from courses that you complete inside Qintil are automatically recorded in your Achievements folder. To addSome readers

• How to view and read Docs

  Learn about Documents that your admin has asked or required you to read Aside from learning, storage of your achievements and checks, you can now read and download documents uploaded in Qintil. Your administrator will set it as ‘required’ or ‘available’. Viewing / reading documents Required documents To see your required documents, go to ‘Overview’. Below the Achievements tab, you will see ‘Required Reading’ tab. ![](https://storage.crisp.chat/users/helpdesk/websFew readers

• Your compliance status in Qintil

  Understanding the compliance features If your employer uses Qintil to set your learning activity, they may require you to do some courses to become compliant. This means that these courses are mandatory for your job role and location. Until you complete these courses, you will be classed as being non-compliant. Your employer sets these courses as being mandatory for you, not Qintil.  If you have any questions about them, you must speak to your employer. Expiry and resetting YoFew readers

• What to do if there is an error in a course

  How to report errors or a course not working properly Qintil is not responsible for the content of courses - we work with course providers who write and maintain the content. We only work with the best course providers though, so if something isn't quite right, we need to know. If you notice an error in a course, or if something isn't working as it should, you should let us know. We will advise the course provider.  Please click the chat icon below or email support@qintil.com(mailto:suFew readers