This article applies to ADMINISTRATORS. 

You can reset a course of the learner has failed and exhausted their attempts. To learn how to, please follow the instructions below:

Click your Users tab and locate the Learner in the list. Click on the User’s name to open his/her individual profile.



Find the course in the 'Available courses' list and click on the 'reset' button to reset the course for the Learner.





After clicking on the 'reset' button, the course will be listed as 'Not Started' and the User will need to complete the lessons and quizzes again.



If you will encounter any issue, please send us a message in the chatbox at the bottom right of the website.
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