How to archive a user and how to delete their records
This article applies to ADMINISTRATORS.
When you need to remove a user from your organisation, you can archive them and retain their records, or you can delete their records entirely.
Note: Since a user's Qintil account is their own, you cannot delete a user from Qintil (they can delete their account themselves if they wish to do so).
But you can break the link between a user and your organisation, preventing the user to access your organisations' courses.
To remove a user, go to the Learners tab
Locate the user in the list and click on the name and it will take you to the User’s individual profile.
Once located, simply click on 'Remove from Organisation'.
Confirm the removal of the user and click 'archive'
The user will then be archived in your organisation and will no longer be able to access your courses, but their certificates and course results will remain in their achievements folder.
To view all of your archived users, go to Users tab and click on 'Archived Users'
You'll see a list of all users that have been archived.
To comply with data protection rules, you may need to be able to delete a users records entirely upon their request.
Click the user/s that you wish to be deleted. Click the "Action" above you can reactivate or delete them permanently.
Note: This action cannot be undone.
Please do not hesitate to send us a message in the chatbox located at the bottom right of the website if you have any questions or concerns regarding this article.
You can archive users or delete their records entirely
When you need to remove a user from your organisation, you can archive them and retain their records, or you can delete their records entirely.
Note: Since a user's Qintil account is their own, you cannot delete a user from Qintil (they can delete their account themselves if they wish to do so).
But you can break the link between a user and your organisation, preventing the user to access your organisations' courses.
To remove a user, go to the Learners tab
Locate the user in the list and click on the name and it will take you to the User’s individual profile.
Once located, simply click on 'Remove from Organisation'.
Confirm the removal of the user and click 'archive'
The user will then be archived in your organisation and will no longer be able to access your courses, but their certificates and course results will remain in their achievements folder.
How to view archived users
To view all of your archived users, go to Users tab and click on 'Archived Users'
You'll see a list of all users that have been archived.
How to permanently delete a user's records
To comply with data protection rules, you may need to be able to delete a users records entirely upon their request.
Click the user/s that you wish to be deleted. Click the "Action" above you can reactivate or delete them permanently.
Note: This action cannot be undone.
Please do not hesitate to send us a message in the chatbox located at the bottom right of the website if you have any questions or concerns regarding this article.
Updated on: 07/01/2024
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