Pause a learner and exclude them from Compliance reports

This article applies to ADMINISTRATORS.

How to pause a learner and exclude them from compliance reports

Sometimes you may wish to pause a learner - when they go on maternity leave or long term sickness for example and cannot complete their learning. To prevent their absence from impacting their compliance, you can Pause the learner.

To do so, go to the Users tab and locate the user's profile.

Click on the Pause User button.

The learner is now paused and removed from compliance checks.

To 'Un-Pause' them, simply click on the Unpause user button.

Your user list will show those paused users with a yellow icon next to their name:

You can use the filter option in the Users tab to easily locate the paused users.

Send us a message in the chatbox located at the bottom of the website should you have any questions regarding this article.

Updated on: 20/06/2022

Was this article helpful?

Thank you!